Refund Policy
Last updated: July 22, 2026
We want you to be happy with PDF Genie AI. If you are not satisfied with a paid plan, we offer refunds under the conditions described below.
Eligibility
First-time subscribers
If you purchased a subscription for the first time, you may request a full refund within 7 days of your initial payment, no questions asked.
Technical failures
If a critical, reproducible bug prevents you from using a core feature and our support team cannot resolve it within 5 business days, you may be eligible for a prorated refund.
Non-eligible cases
Refunds are not issued for accidental purchases made by you, change of mind beyond the 7-day window, or usage that already consumed a significant portion of your plan limits.
How to request a refund
Email us at support@pdfgenieai.com with the subject line “Refund Request,” your account email, and the reason for your request. We aim to respond within 2 business days and process approved refunds within 5–10 business days.
Cancellations
You can cancel your subscription at any time from your billing settings. Cancellation stops future charges; you will retain access to paid features until the end of your current billing period.
Changes to this policy
We may update this Refund Policy from time to time. Changes are posted on this page with an updated effective date.
Contact us
Questions about refunds? Reach us at support@pdfgenieai.com.